Question 1

What is your commission?

Accepted Answer

We charge a one-time onboarding fee to launch your property: professional photo shoot, listing creation and optimisation. After that, our commission is 20% (excl. VAT) of rental revenue. Cleaning fees are charged directly to guests: they never come out of your pocket.

Question 2

What do the onboarding fees cover?

Accepted Answer

The onboarding fee covers everything needed to get your property live: professional photography, listing writing and optimisation, and dynamic pricing setup. It's a one-time investment with no recurring cost. Once your listing is live, only the 20% (excl. VAT) commission applies.

Question 3

How does revenue payout work?

Accepted Answer

You receive the full revenue generated by your bookings directly into your account, including the cleaning fees paid by guests. Each month, Elyos invoices you for its 20% (excl. VAT) management commission along with the corresponding cleaning fees. We then settle payment with our cleaning provider directly.

Question 4

Does the commission vary based on performance?

Accepted Answer

No, it's a fixed 20% (excl. VAT) regardless of performance. Our interests are aligned with yours: the more your property earns, the more we earn.

Question 5

What is included in the management?

Accepted Answer

We handle the full scope of property management: listing creation and optimisation, professional photos, guest welcome, cleaning, review and issue management. When maintenance or repairs are needed, we facilitate the process and can put you in touch with trusted partners. These interventions are carried out by independent contractors, subject to their availability.

Question 6

How do you handle emergencies?

Accepted Answer

We are available 7 days a week to handle unexpected situations related to the stay, guests or the property, with response within 24 hours. When a technical intervention or repair is needed, we coordinate with a suitable service provider. The response time then depends on their availability.

Question 7

Are you available on weekends and public holidays?

Accepted Answer

Yes. Our service is continuous. Check-ins, check-outs and emergencies are handled every day, including weekends and public holidays.

Question 8

What return can I expect?

Accepted Answer

It depends on the location, property quality and seasonality. At our first meeting, we present a personalised and realistic estimate.

Question 9

How do you optimise my pricing?

Accepted Answer

We use dynamic pricing: rates adjust automatically based on demand, local events and competition. This maximises your revenue over every period.

Question 10

Which platforms do you list on?

Accepted Answer

Primarily on Airbnb, but also Booking.com and VRBO depending on the property. We synchronise calendars to prevent double bookings.

Question 11

Do you handle listing creation?

Accepted Answer

We handle the complete creation of your listing: writing, organising professional photos, and optimising the title and property presentation to improve its visibility and appeal.

Question 12

How do you handle potential damages?

Accepted Answer

If damage is identified after a stay, we support you through the process with the guest and the booking platform, including preparing and following up on any compensation claim. On Airbnb, hosts benefit from AirCover, which provides protection against certain guest-caused damages, subject to its terms and exclusions.

Question 13

How do you screen guests?

Accepted Answer

We verify Airbnb profiles, guest reviews and apply strict eligibility criteria. Profiles without reviews or incomplete profiles may be declined.

Question 14

What happens in the event of theft or serious damage?

Accepted Answer

We immediately support you through the process with the guest and the booking platform, gathering the elements needed for any compensation claim. When the situation requires it, we also refer you to your insurance to review applicable coverage.

Question 15

Is my property protected during stays?

Accepted Answer

Bookings made through Airbnb are covered by AirCover for Hosts, which provides protection against certain guest-caused damages, subject to its terms and exclusions. We nonetheless recommend every owner take out insurance suited to short-term rental for additional coverage.

Question 16

What types of properties do you accept?

Accepted Answer

We work with both apartments and houses, from studios to larger properties. We deliberately choose to work with a limited number of properties to guarantee every owner attentive, responsive and personalised follow-up.

Question 17

How quickly can I get started?

Accepted Answer

Once your property is approved, we can prepare it for listing in under a week: professional photos, listing creation and pricing setup. Your property is then ready to welcome its first guests.

Question 18

What happens at our first meeting?

Accepted Answer

We visit your property, assess its rental potential and present a revenue estimate. It's free, no commitment required, and completed within 24 to 48 hours.

Question 19

Does my property need to be furnished and equipped?

Accepted Answer

Yes, the property must be ready to welcome guests. We can advise on essential equipment to maximise reviews and your Airbnb rating.

Question 20

Do I keep control of my property?

Accepted Answer

You remain fully in control of your property. You can set your own rules, track your property's activity and freely block any dates you wish to keep for personal use.

Question 21

Can I block dates for personal use?

Accepted Answer

Absolutely. You can block any period from your Airbnb calendar. We synchronise everything in real time.

Question 22

What if I want to take back my property?

Accepted Answer

You remain free to end our partnership at any time, subject to 30 days' notice. No long-term commitment, no termination penalty.

Question 23

How many properties do you manage at once?

Accepted Answer

We deliberately work with a limited number of owners to guarantee personalised follow-up and impeccable service quality for each one.

Property showcase

Day-to-day management

Continuous optimisation

Three steps,zero hassle.

We assess your property

We assess your property

We prepare the launch

We prepare the launch

We handle everything, you earn

We handle everything, you earn

Two partners.One conviction.A local presence.

Everything youwant to know.

Rent without constraint.Maximise without compromise.

Property showcase

Day-to-day management

Continuous optimisation

Three steps,zero hassle.

We assess your property

We assess your property

We prepare the launch

We prepare the launch

We handle everything, you earn

We handle everything, you earn

Two partners.One conviction.A local presence.

Everything youwant to know.